At Studio Nafay, we believe that luxury is worth the wait. Every piece in our collection is curated with precision and handled with the utmost care. To maintain our high standards of quality and ensure a seamless experience, we offer complimentary shipping — worldwide — on every order.
The moment your order is placed, you'll receive a confirmation email summarizing your purchase. Please review your shipping address carefully before checkout — Studio Nafay is not responsible for delays or non-delivery caused by an incorrect or incomplete address.
If you notice an error after placing your order, contact our concierge team immediately. We can only amend an address before the order enters processing; once packaging has begun, changes are no longer possible.
Because every piece is inspected and prepared individually, we're only able to accommodate changes or cancellations within 12 hours of placing an order. Once an order has entered processing, it can no longer be modified or cancelled — though our Return & Refund Policy remains fully available to you.
While we partner exclusively with trusted, premium carriers, transit is occasionally outside of anyone's control. If your tracking shows no movement for 5 business days beyond the estimated delivery window, reach out to us and we will personally open an investigation with the carrier on your behalf.
Packages returned to us as undeliverable — due to an incorrect or incomplete address, or an unclaimed delivery attempt — will be reshipped at the customer's expense.