Return & Refund Policy

Studio Nafay, operated by BigShot Tech LLC, stands behind the quality of every piece we ship. Because each item is inspected before dispatch, we offer a straightforward return process for defective or incorrect items. As with any considered purchase, we ask that selections be made thoughtfully — change-of-mind orders are final.

Terms of Return

Change of Mind

All sales are final on the basis of change of mind. We do not offer a return, exchange, or refund once an order has shipped for reasons of personal preference — the responsibility for a considered purchase decision rests with the customer.

Return Window

For defective or incorrect items only, you may request a return within 10 days of receiving your delivery.

Condition of Return

Items must be returned in their original, pristine condition — unused, unaltered, and with all original tags and packaging intact.

Refund Process

Once an approved return is received and inspected, we process your refund to the original payment method within 7–10 business days.

Return Shipping —
Defective or Incorrect Items

In the rare event of a quality issue or shipping error, Studio Nafay provides a complimentary return label and covers all costs.

Restocking Fees

To ensure your shopping experience is effortless, we do not charge any restocking fees.

How to Start a Return

Step 1 — Request

Email care@studionafay.com with your order number and photos showing the defect or discrepancy.

Step 2 — Approval

Our team reviews your request and sends confirmation along with return instructions, typically within 1–2 business days.

Step 3 — Ship It Back

Pack the item securely in its original packaging and send it to our designated facility.

Step 4 — Refund

Once received and inspected, your refund is processed to the original payment method within 7–10 business days.

Non-Returnable Items

Beyond change-of-mind orders, the following are also excluded from return: pieces marked Final Sale at checkout, gift cards, and any item returned without its original packaging, dust bag, or authenticity card.

Damaged or Incorrect Items on Arrival

If your piece arrives damaged or doesn't match your order, please notify us within 48 hours of delivery with clear photos of the item and its packaging. This allows us to resolve the issue quickly — typically with a replacement or a full refund, at no cost to you.

Exchanges

Exchanges are only available for defective or incorrect items — reach out to our concierge team and we'll guide you through it personally, start to finish. In line with our change-of-mind policy above, we do not offer exchanges for personal preference.

Contact Our Team

care@studionafay.com

Operations

5900 Balcones Drive # 25916, Austin, TX 78731, USA

Head Office

85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom