HERMÈS Birkin 35 Crocodile Porosus Matte Rouge H

Global Shipping & Logistics

• Meticulous Quality Inspection: Every order undergoes a rigorous quality check before dispatch. Please allow 2 to 3 business days for our artisans to prepare your order for shipment.
• Worldwide Express Delivery: We provide tracked international shipping to all major destinations. The estimated delivery window is 15 to 18 business days.
• Premium Carrier Network: Your package is handled by world-class logistics partners, including FedEx, DHL, and UPS, ensuring a secure and professional arrival.
• Secure Tracking System: A dedicated tracking number will be issued via email within 48 hours of dispatch, allowing you to monitor your delivery in real-time.
• Boutique Standard Packaging: To ensure privacy and protection, all items are shipped in neutral, high-quality packaging designed for international transit.
• Logistics Support: If your order does not arrive within the projected timeline, our concierge team is available at support@studionafay.com for immediate assistance.

Quality Assurance & Exchange Policy

• 7-Day Inspection Window: To maintain our boutique standards, return or exchange requests must be initiated within 7 days of delivery.
• Product Condition: Items must be returned in their original, unused condition, including all protective films, tags, and boutique packaging.
• Rapid Damage Resolution: Please inspect your order upon arrival. Any defects or damages must be reported within 48 hours for a complimentary replacement.
• Order Cancellations: We offer a 24-hour grace period for full refunds on cancellations after an order is placed.
• Return Logistics: Return shipping costs are the responsibility of the customer for "change of mind" returns. Studio Nafay covers all costs if the return is due to our error or a quality defect.
• Zero Restocking Fees: We do not charge restocking fees, ensuring a transparent and fair process for our clients.
• Refund Processing: Once your return is inspected and approved, refunds are processed back to your original payment method within 7 business days.
• Concierge Support: For immediate assistance, contact our team via email at support@studionafay.com or message our VIP WhatsApp at +1 (512) 678-0944.

Secure Transactions & Buyer Protection

• Verified Payment Gateways: We support all major global payment methods, including Visa, Mastercard, American Express, and Discover. For a faster checkout experience, we integrated secure digital wallets including Apple Pay, Google Pay, and Shop Pay.
• Banking-Grade Encryption: Your financial security is our priority. Every transaction is protected by 256-bit SSL (Secure Socket Layer) encryption and is fully PCI-DSS compliant. Studio Nafay never stores your sensitive card data.
• Seamless USD Processing: To ensure price consistency for our global clients, all transactions are processed in USD. Your bank will handle any currency conversion at the current market rate.
• Encrypted Data Protection: Our store uses industry-leading security protocols to safeguard your personal information. Shop with total confidence knowing your data is managed under high-end cybersecurity standards.
• Transparent Billing: Sales tax and shipping insurance are calculated in real-time during the final stage of checkout. Your payment method is only charged once your order is fully confirmed by our system.
• Billing Assistance: For payment issues or verification inquiries, please ensure your billing address matches your card statement. For immediate support, email support@studionafay.com.

Our support team is always happy to assist you with any questions or concerns regarding your order, products, or shopping experience. Whether you need help before or after your purchase, you can contact us anytime through our support page, and we’ll respond as quickly as possible.