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Refund Policy

Refund Policy

The following refund policy apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and, when applicable, to use our discretion for any final decisions in regards to issues arising between our two parties.

ORDER ADJUSTMENT/CANCELLATION

1. After finalizing the checkout of an order, you may adjust certain details by contacting us via support@studionafay,.com within 24 hours of order placement. Following this, the order will be sent to suppliers, and you will no longer be able to adjust order details or cancel the order. Please note that if you cancel your order within 24 hours of order placement, you will be held responsible for the payment fee as this fee is non-refundable.

2. Please note that: – You may make changes to your ordered item’s color and/or size unless that change results in any fluctuation in the price of the final item. – Please contact us within 24 hours of order placement if you would like to cancel some items in your order which had one or more promotions applied. Furthermore, please note that your order may no longer be eligible for the promotion.

REPLACEMENT & REFUND

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@studionafay,.com

DISCLAIMER

1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected, or refuse support if you do not sufficiently provide complete or accurate information and documents as per our refund policy.

2. We shall not assume any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient address, package refusal, or theft of goods after delivery. Therefore, please take care to ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@studionafay,.com as soon as possible to receive prompt support.

3. We shall not assume any liabilities for a claim due to user error such as incorrect selection of sizes, designs, colors, etc.

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