Frequently Asked Questions

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

Just after your order has been successfully placed.

All prices are in USD.

We offer free shipping across the world. Also please read our shipping policy page for more info.

We accept 30 days return & refunds, You can visit Refund & Return Policy Page for more detail.

The cut-off time for orders will be 2:00PM. (GMT-05:00) Eastern Standard Time (New York)
Our lead or order processing time is 5-7 days (Monday-Friday).
Our transit or order delivery time is 10-20 days (Monday-Sunday).

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at support@studionafay.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

We currently accept, PayPal, Venmo, Major credit cards: Visa, MasterCard, American Express, and Discover Card credit cards (Powered by PayPal)

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

Get all the information of your package by using your tracking number on our section “TRACK YOUR ORDER”

We assure the product quality and functionalities on our. If the product doesn’t meet your expectations, you can always contact us and return it for free.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Studio Nafay works directly with Suppliers without any taxes or additional Fees to ensure its prices are lower than other competitors in the digital market.

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

Once your payment has been received, we will send you a notification email to inform you about the order. If Studio Nafay has received payment, the order status will show “Processing”.